What the FAQ?


WHAT MAKES WILDY FREE DIFFERENT?

Wildly Free adjusts the mirror to shine light beyond just the beauty goods and wellness products. It's a space where we can explore, together that the term "beauty" is unmeasurable and so are its traditional "standards". 

With a Founder who has spent a significant amount of time in the corporate area of the beauty industry, she has landed here to lead a journey of creating change within it by combining safe ingredients, sustainable standards, and social activism initiatives.  

By democratizing this space, and redefining consumerism, it takes us one step closer to global sustainability. 

CAN I ONLY PURCHASE WILDLY FREE ON THIS WEBSITE?

You can find Wildly Free at select retail partners and events.

DO YOU OFFER DISCOUNTS? 

We offer 15% off your first order when you sign up for our newsletter. In signing up for our newsletter you will receive communication of any upcoming sale offers. 

HOW CAN I OFFER WILDLY FREE IN MY RETAIL SPACE?

Thank you for your interest in offering Wildly Free in your retail space! Please find our wholesale information here. 

I WANT TO TRY YOUR PRODUCTS BUT WITH YOUR NO RETURN POLICY I AM HESITANT. HOW SHOULD I PROCEED?

This is completely understandable! Please contact us directly and we will personally assist you with any product questions you may have and if necessary, we are happy to provide you with a sample to ensure your confident in a future purchase. 

DO YOU CREATE CUSTOM PRODUCTS?

We love collaborating with other small businesses who align with our values and have a product vision we can bring to fruition. Contact us to make the magic happen.

WHAT CAN I DO WITH MY EMPTY PACKAGING? 

Good question! Please see our Sustainability Standards page to learn the many unique ways you can reuse your packaging. 

IS YOUR PACKAGING ENVIROMENTALLY FRIENDLY?

We do our best to source environmentally friendly materials for all of our packaging, including our shipping packages. With some of our packaging comprised of recycled materials we take the extra step to ensure they can be recycled again, resused, or compostable. Uniquely, our Soap Box Brows instructions cards are made of fairtrade wildflower paper which can be planted to bloom your own bunch of beautiful flowers. 

WHAT OTHER FACTORS MAKE WILDLY FREE AN ENVIRONMENTALLY CONSCIOUS BRAND? 

Aside from our eco-packaging standards, all orders will be “carbon neutral” shipped. That means that we will eliminate, capture, or otherwise mitigate all of the carbon emissions created from your orders treating your front door! 

When shipments are offset, you fund projects that reduce greenhouse gas (GHG) emissions like protecting forests or building wind farms. 

DO YOU ACCEPT RETURNS, EXCHANGES AND REFUNDS?
RETURNS & EXCHANGES

For safety, hygiene, and quality, we currently do not accept returns or exchanges on our wellness or beauty products. All one of a kind Restrospect Relics goods are final sale. 

DAMAGED ITEMS

If your products are damaged or broken during shipping, please contact us
immediately and we will issue a new item to be shipped.
For all broken or damaged claims, photos will be requested before any replacement items are sent.
Contact support@gowildlyfree to file a claim.

DO YOU SHIP INTERNATIONALLY?

As cool as we think it'll be we currently do not ship outside of the United States.

HOW MUCH IS SHIPPING?

We offer free shipping on all orders of $100+. Shipping rates are based on the weight of your order and are calculated during online checkout. Learn more about our shipping policy here.

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